Refund Policy
At Utility Warehouse, customer satisfaction is our top priority. We strive to offer seamless and convenient transactions for all your essential service needs, including phone recharge, internet data plans, utility bill payments, and cable TV subscriptions. If you are not entirely satisfied with your purchase, we are here to help.
Refunds are available under the following conditions:
1. Phone Recharge and Airtime Purchases:
. Refunds can be requested within 24 hours of purchase if the recharge or airtime was not applied correctly to your account.
. Refunds will not be processed if the airtime was successfully applied and used.
Internet Data Plans:
Refunds can be requested within 48 hours of purchase if the data plan was not activated or applied to your account.
Refunds will not be processed if the data plan was successfully activated and used.
Utility Bill Payments:
Refunds can be requested within 24 hours of payment if there was an error in the transaction, such as an incorrect amount being debited.
Refunds will not be processed if the payment was successfully completed and applied to your utility account.
Cable TV Subscriptions:
Bulk SMS:
Refunds can be requested within 48 hours of purchase if the bulk SMS credits were not credited to your account or if there was an error in the transaction.
Refunds will not be processed if the bulk SMS credits were successfully applied and used.
Betting Account Funding:
Refunds can be requested within 48 hours of purchase if the funds were not credited to your betting account. Refunds will not be processed if the funds were successfully credited and used for betting.
Age Limit: Customers must be at least 18 years old to request refunds related to betting account funding. Verification of age may be required.
Exam Pin Purchases:
Refunds can be requested within 48 hours of purchase if the exam pin was not delivered or if there was an error in the transaction.
Refunds will not be processed if the exam pin was successfully delivered and used.
ated or applied to your account.
Refunds will not be processed if the subscription service was successfully activated and used.
1. Phone Recharge and Airtime Purchases:
. Refunds can be requested within 24 hours of purchase if the recharge or airtime was not applied correctly to your account.
. Refunds will not be processed if the airtime was successfully applied and used.
Internet Data Plans:
Refunds can be requested within 48 hours of purchase if the data plan was not activated or applied to your account.
Refunds will not be processed if the data plan was successfully activated and used.
Utility Bill Payments:
Refunds can be requested within 24 hours of payment if there was an error in the transaction, such as an incorrect amount being debited.
Refunds will not be processed if the payment was successfully completed and applied to your utility account.
Cable TV Subscriptions:
Bulk SMS:
Refunds can be requested within 48 hours of purchase if the bulk SMS credits were not credited to your account or if there was an error in the transaction.
Refunds will not be processed if the bulk SMS credits were successfully applied and used.
Betting Account Funding:
Refunds can be requested within 48 hours of purchase if the funds were not credited to your betting account. Refunds will not be processed if the funds were successfully credited and used for betting.
Age Limit: Customers must be at least 18 years old to request refunds related to betting account funding. Verification of age may be required.
Exam Pin Purchases:
Refunds can be requested within 48 hours of purchase if the exam pin was not delivered or if there was an error in the transaction.
Refunds will not be processed if the exam pin was successfully delivered and used.
ated or applied to your account.
Refunds will not be processed if the subscription service was successfully activated and used.
To request a refund, please follow these steps:
Contact Customer Support:
Email us at complaints@utilitywarehouse.com.
Provide your transaction details, including the date of purchase, transaction ID, and a description of the issue.
Verification:
Our customer support team will review your request and verify the transaction details.
You may be asked to provide additional information or documentation to support your refund request.
Processing Time:
Once your request is verified, we will process your refund within 7-10 business days.
Refunds will be issued using the original payment method.
Contact Customer Support:
Email us at complaints@utilitywarehouse.com.
Provide your transaction details, including the date of purchase, transaction ID, and a description of the issue.
Verification:
Our customer support team will review your request and verify the transaction details.
You may be asked to provide additional information or documentation to support your refund request.
Processing Time:
Once your request is verified, we will process your refund within 7-10 business days.
Refunds will be issued using the original payment method.
Refund requests made after the specified timeframes will not be eligible for processing.
Partial refunds may be issued in cases where a portion of the service was used. We reserve the right to refuse a refund if there is evidence of abuse or fraudulent activity.
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact our customer support team. We are here to help and ensure you have a smooth and satisfactory experience with Utility Warehouse.
Partial refunds may be issued in cases where a portion of the service was used. We reserve the right to refuse a refund if there is evidence of abuse or fraudulent activity.
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact our customer support team. We are here to help and ensure you have a smooth and satisfactory experience with Utility Warehouse.
By using our services, you agree to the terms of this Privacy Policy. If you do not agree with any aspect of this policy, please do not use our services.